India, Jan. 11 -- Kroger Co. announced an expanded relationship with Google Cloud to accelerate its customer experience transformation. By deploying Gemini Enterprise for Customer Experience (CX), Kroger is combining advanced AI technology with its trusted food expertise to create a new personal shopping assistant that makes grocery planning and shopping more seamless.
Under this expansion, Kroger will roll out Gemini Enterprise for CX nationwide, introducing integrated Meal and Shopping assistants. These tools are designed to simplify grocery planning, speed up shopping, and deliver personalized experiences without compromising on individual customer preferences.
Kroger said it will also leverage Customer Experience Agent Studio to analy...