Nigeria, March 30 -- The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to provide compensation to subscribers whose network quality of service experience is below specified targets within certain locations.

In a statement signed by the NCC Head, Public Affairs Department, Nnenna Ukoha, on Sunday, the commission noted that its position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.

The NCC explained that service providers breached the quality of service during network disruption, insisting that poor quality of service recorded within specified time frames must be compensated by the MNOs.

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