Nigeria, Nov. 3 -- Of the 30 years in which I worked in the private sector in Nigeria, the nonstop debates around culture tickled me the most. Organisations took the matter seriously. There was a clear sense amongst most management teams and their key staff that the way an organisation was set up would impact its profitability. For this reason, managements organised quadrennial culture refresh events and annual management retreats, where interminably long sessions debated how the interaction between front office personnel and the public impacted repeat sales. How back-office functions were central to this process. And why, because the cosier jobs were at the head office, senior positions migrated, and sinecures were created there - and th...