India, Oct. 10 -- Happiest Minds Technologies announced the successful deployment of its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances Pty Ltd, South Africa.The implementation has transformed MUA's high-volume claims and policy email operations by automating the intake and routing of messages and attachments like PDFs, scanned forms, and images received in shared Outlook inboxes. Using GenAI-based classification and smart workflow orchestration, each email is automatically sent to the right claims adjudicator or underwriter based on expertise, workload, and availability.MUA now records 99.5% accuracy in email and document classification, while reducing token processing costs compared to traditio...