India, Sept. 1 -- India's healthcare system has made remarkable progress. We have advanced hospitals, highly trained doctors, better diagnostics and increasingly accessible digital health services. Yet, somewhere between the doctor's consultation and the patient's recovery, an important part of healthcare remains largely invisible: the patient journey itself.

For a patient, going to a hospital is rarely just about meeting a doctor. It can involve finding the right department, managing appointments, completing paperwork, waiting in queues, arranging tests, understanding admission procedures and dealing with discharge formalities. For families already dealing with fear and uncertainty, these seemingly routine tasks can become an additional...