India, Feb. 20 -- The Delhi Jal Board is set to overhaul its billing operations by geo-tagging consumer properties and assigning a unique Customer Premise Identification number to each.

According to officials, the utility currently has around 29 lakh registered consumers. However, only 40 per cent of them receive proper water bills.

"The existing scale of operations, legacy processes, manual interventions and fragmented field operations have resulted in challenges related to billing accuracy, consumer data quality, service transparency and revenue efficiency," a Delhi Jal Board (DJB) official said.

To address these issues, the DJB plans to hire an industry expert to manage revenue support services. This includes bill distribution, spot...