India, Oct. 14 -- The Delhi Jal Board (DJB) has launched its door-to-door e-KYC drive across the city to revamp its water bill management system, identify genuine customers, reduce water loss and create a digital ID, officials said on Tuesday.

"Our effort is to fix these gaps at the ground level and build a system that is accurate, transparent and trustworthy. This will help consumers get digital bills by email and WhatsApp. Many customers complained about not getting proper, timely bills," an official said.

By tightening its billing systems, the DJB aims to ensure location accuracy and eliminate duplicate or incorrect premises from its records.

"Check the authorised ID of the metre reader; do not pay. DJB field agents are strictly not...