India, Jan. 20 -- In a major overhaul of the capital's emergency response framework, the Delhi Government will introduce a single emergency helpline number, 112, for all crisis situations. This single helpline will replace the current system of multiple service-specific numbers. Chief Minister Rekha Gupta on Monday said the move, to be implemented under the Emergency Response Support System (ERSS) 2.0, aims to ensure faster, technology-driven and more effective emergency assistance for citizens.

Once rolled out, residents will no longer need to remember or dial separate numbers for police, fire, ambulance, women and child helplines, disaster relief or civic emergencies. A single call to 112 will trigger coordinated action by all concerne...