India, Aug. 25 -- Lending now is much more than handling documents and dealing with loans. Everything is computer-controlled, and lending has become a keystone event in a client's financial ecosystem where trust is acquired or lost, and customer satisfaction crystallized.

While fintechs focus on serving gig economy workers, or banks go digital into blue oceans, a constant principle prevails: innovation always starts with people. The human factor cannot be overshadowed by technology; it needs to be used to augment it.

Cloud solutions, real-time analytics, and AI are foundational technologies now entrenched in everyday processes. They are also changing credit evaluations, flagging risks, and personalizing loans with elaborated risk manage...