New Delhi, Sept. 15 -- Uttarakhand CM Pushkar Singh Dhami on Monday directed officials to ensure timely and satisfactory disposal of public grievances received through the CM Helpline 1905, saying complaints should not be closed merely to show disposal.

Reviewing the helpline at the Secretariat, Dhami said it was an important channel for resolving citizens' problems and stressed that the actual issue raised by a complainant must be addressed before a case is closed.

He directed district magistrates to review complaints in districts where particular types of grievances are being received frequently. Officials should also analyse why similar complaints recur and take steps for permanent solutions.

Dhami asked all district magistrates to ...