New Delhi, Aug. 5 -- Tata Consultancy Services Ltd has hired a US-based firm to deal with its third-party staffing vendors as India's largest IT services provider boosts transparency in its recruitment processes.

Pontoon Solutions, a managed services provider, will become a bridge between TCS and its two-dozen-plus vendors, ensuring that they do not have direct contact with the IT giant's resource management group (RMG), a team of employees involved in hiring and placing candidates from staffing firms on contract.

"We were informed two months ago that we will now have to work with Pontoon Solutions. Until now, we interacted with TCS directly; there used to be quarterly interactions where RMGs and TCS employees from HR teams were there. ...