New Delhi, Sept. 2 -- In 1987, having monitored the computer usage boom for over a decade, Nobel Laureate Robert Solow commented, "You can see the computer age everywhere but in the productivity statistics."

This phenomenon of extensive use of advanced technology without an expected increase in productivity is called the 'Solow Paradox.'

Thisparticular paradox was resolved in the 1990s, led by industries like technology, banking and retail showing productivity gains thanks to their adoption of information technology (IT), supported by process redesigns and re-imagined product and service offerings.

Today, the adoption of artificial intelligence (AI) may be suffering from its own version of the Solow Paradox. BCG'sAI Radar(January 2025)...