New Delhi, Sept. 16 -- Salesforce has announced Koa, its first CRM reasoning model for Agentforce, at its Dreamforce conference. Built in collaboration with NVIDIA, Koa is designed to handle complex, multi-step business workflows such as updating opportunities, routing customer cases and scheduling follow-ups.

Salesforce claims Koa was developed by a post-training NVIDIA Nemotron 3 Super customised with a synthetic dataset of Salesforce's own enterprise workflows. The company stated that it has not used any customer information to train the model. The inference process will take place in the infrastructure of Salesforce, which means that customer data will stay in the Salesforce trust zone.

Koa is different from other general AI models,...