New Delhi, Feb. 16 -- Swiggy and IPO-bound Zepto's delivery operations inside the national capital's Bharat Mandapam on the inaugural day of the India AI Impact Summit were meant to showcase India's quick commerce prowess before a global audience. Instead, deliveries faltered and orders got cancelled through the chaotic day, with delivery executives as well as security personnel clueless on the hazy entry policies.

Visitors, delegates, exhibitors, security and delivery personnel that Mint spoke with said among key pain points were customers having to queue up to collect their orders after having placed them, delivery personnel being turned away by security staff-who weren't informed of the arrangements-and a patchy telecom network that o...