New Delhi, Nov. 8 -- A consumer commission in Punjab has directed the Railways and the Indian Railway Catering and Tourism Corporation (IRCTC) to refund Rs.10,620 to a passenger who missed his train after its departure time was allegedly advanced without proper intimation. The Ferozepur District Consumer Disputes Redressal Commission has also ordered the payment of Rs.5,000 as compensation for mental agony, harassment and litigation expenses, The Indian Express reported.

The commission held that passengers are entitled to timely and quality services and that failing to adequately inform them about a change in train timings amounts to a deficiency in service. The order was passed by commission president Kiranjit Kaur Arora and member Suma...