New Delhi, Aug. 12 -- Employees at OpenAI have a little-known way to cut through the bureaucracy that can emerge as a company grows: email a special internal address labelled "friction."

Employees can send complaints about workplace bottlenecks and organisational problems to friction@openai.com, triggering a process that can ultimately bring the issue to the attention of CEO Sam Altman or board chairman Greg Brockman, according to Fortune.

The process is designed to identify problems that are slowing employees down - from malfunctioning technical systems and inefficient procedures to seemingly mundane office issues.

OpenAI's leadership team reportedly reviews the messages and decides which problems require action. If an issue is consid...