Online frauds: You were alert but lost money due to bank's error? Key RBI rules on bank liability, customer compensation
New Delhi, Oct. 22 -- With the recent SBI data breach making headlines, the bank said the incident affected a "very very small number of customers."
"Customer balances are completely safe," the SBI said on Wednesday, adding that it was taking all possible steps to protect customers' interests.
While this is a bank-specific incident, what happens in cases where a fraudulent transaction occurs in your account even though you have not shared or entered an OTP? Here's what experts say about RBI rules on banks' liability and compensation in online fraud cases.
Bhargav KS, Managing Partner at K.S & B.K.S Law Associates, Bengaluru, said inadequate fraud detection, deficient authentication, ignored alerts, or a data breach can constitute bank ...
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