NEW DELHI, Nov. 12 -- A government-backed online dispute resolution platform for small businesses has disposed of just 10.3% of the complaints it has received since its launch in June 2025, highlighting the challenges of resolving delayed-payment disputes through digital mechanisms.

Of the 39,033 complaints filed on the MSE Online Dispute Resolution (ODR) portal until 10 November, only 4,030 had been disposed of through a combination of artificial intelligence-assisted settlements, conciliation, arbitration and proceedings before micro and small enterprises facilitation councils, data on the portal showed.

The slow resolution rate assumes significance given the scale of delayed payments in India's small-business ecosystem. The FY26 Econ...