New Delhi, Nov. 5 -- Frustrated by airline ticket cancellation charges, refund delays and charges for a wrong-name entry even though the airline is to blame? Fret not. The Directorate General of Civil Aviation (DGCA) has proposed changes to relieve air-passengers of such pain points.

They would, for instance, now have a 48-hour 'look-in' period to cancel a ticket without charge or change a flight by paying just the fare difference. Also, the draft rules propose mandating airlines to complete refunds within 21 days and allow passengers to cancel tickets on account of medical emergencies.

These are all thoughtful interventions. While any regulator ought not to interfere in the commercial decisions of companies, low competition in Indian s...