New Delhi, July 28 -- The Securities and Exchange Board of India (Sebi) wants to overhaul its online dispute resolution (ODR) framework to make investor grievance redressal faster, more accountable and easier to navigate.

The proposed revamp would shift the administration of conciliation and arbitration from private ODR institutions to stock exchanges, depositories and other market infrastructure institutions (MIIs), while giving investors a bigger role in choosing arbitrators and tightening timelines.

Mint explains what the changes mean.

The ODR framework is designed to resolve disputes between investors and Sebi-regulated entities, including brokers, depositories and other market intermediaries. Introduced in 2023, it enables concili...