New Delhi, Aug. 31 -- A Kolkata woman's disturbing account of an alleged online grocery mishap has gone viral, sparking outrage on social media.

In an Instagram video that has crossed over six million views, Sneha, the mother of a four-month-old, claimed that a tin of baby formula she ordered via Bigbasket smelled strongly of phenyl and came in poor packaging.

Fighting back tears in the video, she said, "I ordered formula milk for my baby through Bigbasket. The moment I opened the container, it smelled like phenyl. At first, I couldn't believe it, but the smell was strong. The packaging also didn't look fresh."

Sneha said she was shaken by the thought of what could have happened if she had fed the formula to her child. "I don't want to...