New Delhi, Oct. 30 -- A Kerala passenger, who received Rs.1 less than the amount due on cancelling a train ticket, has won his case against the Indian Railway Catering and Tourism Corporation (IRCTC) before a consumer commission. The Kasaragod District Consumer Commission has now asked the railway ticketing operator to refund the missing Rs.1, along with Rs.100 as compensation and Rs.3,000 towards litigation costs.

President Krishnan K and member Beena KG, who held the order, observed IRCTC's failure to refund the exact amount due shows a deficiency in service and an unfair trade practice.

The commission directed IRCTC to refund Rs.1 with 9% interest from the date of ticket cancellation, August 17, 2024, until realisation. It also order...