New Delhi, Feb. 25 -- More than 200 Singapore-bound IndiGo passengers departing from Chennai were reportedly confined to their aircraft for approximately five hours on Tuesday - a delay exceeding the actual flight duration.

The ordeal gained widespread attention after a viral video surfaced showing distressed passengers confronting airline staff.

However, IndiGo officials attributed the disruption to a technical snag; the pilot reportedly detected an abnormally high cabin temperature and alerted the engineering department. However, by the time the mechanical issue was resolved, the cockpit crew had exceeded their mandatory Flight Duty Time Limitations (FDTL), necessitating a crew change.

"We had to arrange an alternate crew, which took...