New Delhi, Dec. 8 -- As IndiGo continues to battle its massive operational crisis - which has triggered t cancellation of around 4,500 flights since last week - a pilot's warm message for passengers is making waves on social media. In a video shared by the pilot, who goes by the name Pradeep Krishnan, he apologises to the passengers seated on his flight and requests them to be kind to the ground staff.

"I am sorry! I completely get how tough it is when a flight causes you to miss something important. I promise you, we're not on strike. As pilots, we're trying our best, and we want to go home too," Krishnan wrote.

He continued, "A lot has been happening in the last few days, and my heart goes out to everyone who's stuck or stranded. I kn...