New Delhi, Aug. 6 -- The talent is there. India has proven it can produce world-class GCC leaders and teams. What is stopping the next wave of GCC expansion is not a talent shortage. It is the operational infrastructure that allows that talent to do its best work. Companies that solve for operations first will win the next phase of GCC growth.

The narrative around GCC expansion in India has remained remarkably consistent for the past five years. Companies are moving work to India because the talent is excellent and the cost is right. Both things are true. Both things are also irrelevant to why most GCC expansion stalls after the first twelve months. The talent does not disappear. The cost remains right. What happens instead is that the w...