New Delhi, Sept. 1 -- The Central Consumer Protection Authority (CCPA) flagged 5,008 consumer grievances against Eureka Forbes Ltd, owned by private-equity firm Advent International, relating to its water purifiers and after-sales service. It fined the company Rs.5 lakh.

In its order, which Mint has reviewed, the CCPA found several claims concerning annual maintenance contracts (AMCs), warranty benefits and refund policies were misleading or inadequately disclosed.

Consequently, India's apex consumer rights watchdog imposed a Rs.5 lakh penalty on Eureka Forbes and directed the company to strengthen disclosures to consumers, provide do-it-yourself videos or schematics for minor repairs, ensure the availability of genuine spare parts, and...