New Delhi, July 9 -- The insurance division and the banking division of the Department of Financial Services (DFS) stayed in the top 10 rankings of departments and ministries addressing grievances and complaints in May.

The insurance division secured second position, while the banking division stood sixth in the Group A category of the Grievance Redressal Assessment and Index for May 2026, the Department of Administrative Reforms and Public Grievances said on Thursday. Group A comprises ministries and departments that receive 500 or more public grievances every month.

According to the DFS, its banking and Insurance divisions together handle more than 250,000 grievances annually. Despite the high volume of complaints, the department has ...