New Delhi, Oct. 29 -- Rising healthcare costs, higher health insurance premiums and claims disputes are testing consumers' trust in health insurance. As insurers point to opaque hospital pricing and propose that policyholders bear part of each claim through co-payments, customers risk being squeezed further.

In this interview, Kamesh Goyal, chairman, Go Digit Group of Companies, discusses affordability, claims and distribution reform, and why transparent hospital pricing, simpler products and expense rules that reflect the cost of serving retail customers are key to delivering better value.

After transparency in hospital costs, the next step is product simplification. The customer should know what is covered and what is not. The hospita...