New Delhi, Aug. 6 -- Most online scam victims believe that once they have voluntarily transferred money or completed an OTP authentication, they cannot get that money refunded by their bank.

However, a recent ruling by the Nagpur District Consumer Disputes Redressal Commission shows that banks may still be held accountable if they fail to detect or act on suspicious transactions.

In a case reported by The Economic Times, the commission directed ICICI Bank to refund over Rs.5.18 lakh, along with interest and compensation, to a woman who lost nearly Rs.6.93 lakh in a FedEx parcel scam.

Here's what happened and why the bank was held liable despite the transfers being authorised by the customer.

According to The Economic Times, the incide...