New Delhi, Nov. 10 -- American Express India cardholders have reported losing large amounts of Membership Rewards points after closing individual credit cards, even while keeping other Amex cards active.

The sudden adjustment has raised concerns about how customers can track and redeem their accumulated rewards, particularly when points from multiple cards are combined into a single account balance.

The issue came to light on 9 November, when cardholders reported substantial deductions from their reward balances.

One cardholder, Sumanta Mandal, claimed on X that 23,88,090 points were clawed back, taking his balance to minus 21,48,040 points. Other customers also reported deductions, although individual claims have not been independentl...