New Delhi, Sept. 1 -- As generative AI and automation disrupted hiring at India's software services providers, burgeoning captive centres of global companies stood out as top recruiters. But even that comfort may be short-lived for tech job aspirants.
At least three global capability centres (GCCs) said headcount requirements for certain roles are expected to decline due to AI. Two of them added that the employee count will cease to define a GCC's size.
"With AI coming in, maybe in two to three years' time, we won't even talk about the number of people, because that might not be the right metric in which a GCC will be benchmarked," said Arvind Srinivasan, chief financial officer at Thryve Digital Health, a captive centre of a US firm.
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