New Delhi, Sept. 1 -- Artificial intelligence is reshaping how products are built, and Microsoft-a bellwether for technology adoption among businesses-is at the centre of this shift. AI agents are helping companies reduce development time, effort, and cost, Aparna Chennapragada, corporate vice-president and global chief product officer (CPO) at Microsoft, said in an interview withMint.

An example is homegrown IT services firm Persistent Systems, she said, which used Microsoft's enterprise AI agents to build a new contract management system (CMS).

"We worked closely with Persistent on how to reduce the time gaps within its contract management system. Our AI agents shortened manual approval times. This sort of prototyping is where AI is d...