New Delhi, July 17 -- What began as a routine Blinkit grocery delivery has turned into a viral lesson on customer service, performance metrics and workplace incentives after a product manager Mansi Sharma shared her experience on LinkedIn.

According to the post, Sharma, accidentally placed a Blinkit order to an old saved address located nearly three kilometres away. The mistake only came to light after the delivery partner called to say no one was opening the gate.

"My husband's friend's location was saved. We never noticed," she wrote on the platform.

Realising the error, Sharma apologised and asked whether the delivery executive could instead bring the order to her current address. Without hesitation, he agreed, travelled the additio...