Kuala Lampur, Aug. 31 -- Modern offices are increasingly dominated by software systems, robots and AI-powered devices, while traditional tellers are becoming less necessary as banks rely more on chatbots and digital platforms, replacing manual workers.

There is no doubt that advanced technology, particularly AI, has revolutionised business operations in Malaysia, offering cost savings, efficient resource use and a competitive advantage.

However, the question remains whether social sustainability is being neglected.

The promise of technology in business sustainability

From an environmental and economic perspective, digitalisation has proven to be a powerful ally for sustainability.

Businesses adopting AI and automation often see drama...