Kuala Lampur, Sept. 14 -- Digital technology has become part of everyday life in Malaysia. We shop online, make payments through our phones, search for information and communicate with businesses without ever having to leave home. For many younger consumers, this has become so familiar that navigating a digital platform often feels almost effortless.

For older Malaysians, however, the experience may not always be the same. Many are already using smartphones and social media to communicate with family, watch videos, follow the news and stay connected. The challenge is not necessarily whether they can use technology, but whether they feel confident enough to navigate an increasingly digital world when making everyday choices as consumers....