Srinagar, Nov. 3 -- Jammu and Kashmir Bank on Tuesday launched a series of Customer Care Town Hall Meetings from Baramulla, providing customers a platform to raise service-related concerns, offer suggestions and interact directly with senior bank officials.

The first meeting was held at the bank's Zonal Office in Baramulla and was chaired by General Manager (Customer Care) Narjay Gupta in the presence of General Manager and Divisional Head (Kashmir) Arshid Qadri. More than 150 customers participated in the interaction.

Issues discussed included customer service delivery, mule accounts, cyber fraud prevention, safe banking practices and strengthening of the grievance redressal mechanism.

Participants also highlighted the need for clearl...