MUMBAI, India, Jan. 14 -- Reserve Bank of India issued the following notification:
RBI/CEPD/2025-26/383
CEPD.PRD.No.S1028/13.01.019/2025-26
January 14, 2026
Reserve Bank of India (Payments Banks - Internal Ombudsman) Directions, 2026
In exercise of the powers conferred by Section 35A of Banking Regulation Act, 1949, the Reserve Bank of India, being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified.
These Directions are issued with a view to strengthen the Internal Grievance Redress mechanism within a bank and ensure a speedy and meaningful resolution of customer complaints by enabling a review before their rejection, by an apex level authority within the b...