MUMBAI, India, Jan. 14 -- Reserve Bank of India issued the following notification:
RBI/CEPD/2025-26/384
CEPD.PRD.No.S1030/13.01.019/2025-26
January 14, 2026
Reserve Bank of India (Non-Banking Financial Companies - Internal Ombudsman) Directions, 2026
In exercise of the powers conferred by Section 45L read with 45M of the Reserve Bank of India Act, the Reserve Bank of India, being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified.
These Directions are issued with a view to strengthen the Internal Grievance Redress mechanism within a Non-Banking Financial Company (NBFC) and ensure a speedy and meaningful resolution of customer complaints by enabling a revie...