MUMBAI, India, Jan. 14 -- Reserve Bank of India issued the following notification:
RBI/CEPD/2025-26/386
CEPD.PRD.No.S1032/13.01.019/2025-26
January 14, 2026
Reserve Bank of India (Credit Information Companies - Internal Ombudsman) Directions, 2026
In exercise of the powers conferred by Section 11 of the Credit Information Companies (Regulation) Act, 2005, the Reserve Bank of India, being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified.
These Directions are issued with a view to strengthen the Internal Grievance Redress mechanism within a Credit Information Companies (CIC) and ensure a speedy and meaningful resolution of customer complaints by enabling a ...