MUMBAI, India, July 24 -- Intellectual Property India has published a patent application (202611066218 A) filed by Vipin Kalra on May 26, 2026, for System And Method For Operating An Agentic Ai Maturity Engine For Self-Evolving Contact Center Ecosystems.
Inventor includes Vipin Kalra.
The application for the patent was published on July 17, 2026, under issue no. 29/2026.
Abstract: The present invention relates to a system and method for operating an agentic artificial intelligence maturity engine for a self-evolving contact center ecosystem. The system comprises an ecosystem connector layer, interaction ingestion module, telemetry repository, maturity assessment module, maturity scoring module, agentic planning module, simulation and val...