Intellectual Property India Publishes Patent Application for Method And System For Large Language Model (llm) Based Computation Of Net Promoter Score (nps) To Ensure Customer Retention

MUMBAI, India, July 24 -- Intellectual Property India has published a patent application (202521003687 A) filed by Tata Consultancy Services Limited on January 16, 2025, for Method And System For Large Language Model (llm) Based Computation Of Net Promoter Score (nps) To Ensure Customer Retention.

Inventors include Ghosh, Arindam; and Mishra, Amar Shankar.

The application for the patent was published on July 17, 2026, under issue no. 29/2026.

Abstract: ABSTRACT METHOD AND SYSTEM FOR LARGE LANGUAGE MODEL (LLM) BASED COMPUTATION OF NET PROMOTER SCORE (NPS) TO ENSURE CUSTOMER RETENTION This disclosure relates generally to a method of improving retention of a customer by a real-time assessment of a surveyless net promoter score (NPS). State-...