Intellectual Property India Publishes Patent Application for Heuristic-Based Approach To Multi-Objective Schedule Optimization In Contact Centers

MUMBAI, India, Aug. 24 -- Intellectual Property India has published a patent application (202517070283 A) filed by Genesys Cloud Services, Inc. on July 23, 2025, for Heuristic-Based Approach To Multi-Objective Schedule Optimization In Contact Centers.

Inventors include D'Attilio, William; Velasquez Diaz, German; Bankole, Temitayo; Ter, Wei Xun; Wicaksono, Bayu; and Wood, Paul.

The application for the patent was published on August 21, 2026, under issue no. 34/2026.

Abstract: A method of leveraging a heuristic-based approach to multi-objective schedule optimization in contact centers according to an embodiment includes adding, by a computing system, assignable contact center agents to pre-existing scheduled sessions, selecting, by the com...