MUMBAI, India, June 22 -- Intellectual Property India has published a patent application (202641050685 A) filed by The Principal, Sns College Of Technology on April 21, 2026, for Ai-Powered Multi-Tenant Customer Support And Business Intelligence Saas Platform With Adaptive Escalation And Rag-Based Response Generation.
Inventors include Prabhu V; Ahill S; Ajmal A; Anusraj C R; and Karthik G.
The application for the patent was published on June 12, 2026, under issue no. 24/2026.
Abstract: The present invention relates to an AI-powered multi-tenant Software-as-a-Service platform for customer support automation and business intelligence analytics comprising a multichannel intake engine, an AI processing system, a retrieval-augmented generati...