Intellectual Property India Publishes Patent Application for 'Enterprise Multichannel Customer Journey Optimization Platform Using Deep Reinforcement Learning' Filed by Guru Nanak Institute Of Technology

MUMBAI, India, April 17 -- Intellectual Property India has published a patent application (202631017938 A) filed by Guru Nanak Institute Of Technology, Kolkata, West Bengal, on Feb. 18, for 'enterprise multichannel customer journey optimization platform using deep reinforcement learning.'

Inventor(s) include Ananjan Maiti; Nilanjana Adhikari; Dipankar Basu; and Monalisa Das.

The application for the patent was published on April 17, under issue no. 16/2026.

According to the abstract released by the Intellectual Property India: "The offered solution is a personalising and optimising real-time multichannel customer journey, an intelligent and AI-driven enterprise system. By combining reinforced learning (Double Deep Q-Network), sequence mod...