India, June 1 -- The Government of India has issued a release:
In a significant move to enhance service quality and ensure patient-centric healthcare delivery, the Employees' State Insurance Corporation (ESIC), under the Ministry of Labour & Employment, has successfully rolled out a comprehensive Centralized Online Patient Feedback System across all its Hospitals and Dispensaries nationwide.
This digital initiative empowers Insured Persons (IPs) and beneficiaries to seamlessly share their healthcare experiences, raise specific concerns, and provide actionable suggestions for institutional improvement. The platform is designed to capture direct citizen feedback on critical service parameters, notably the cleanliness of the facility, the be...