CCPA imposes Rs.1 lakh penalty on SpiceJet for use of dark patterns on flight booking platform

India, July 17 -- The Government of India has issued a release:

The Central Consumer Protection Authority (CCPA), headed by Chief Commissioner Smt. Nidhi Khare and Commissioner Shri Anupam Mishra, has imposed a penalty of Rs.1,00,000 (Rupees One Lakh) on SpiceJet Limited for adopting deceptive design practices, commonly known as dark patterns, on its flight booking platform.

Observations by CCPA:

· Consumers were enrolled in the Spice Club Loyalty Programme automatically through a pre-ticked checkbox.

· Consumers were also treated as having agreed to receive promotional messages because the default option was already selected, without any action from them.

· Even after CCPA issued notice, the company changed the earlier ...