India, March 3 -- The Government of India has issued a release:
S. No.
Parameter
Benchmark
1
Provision of a service within 7 working days of payment of demand note by the customer
>= 98%
2
Fault incidences (No. of faults per 100 subscribers)
≤ 5
3
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
4
Billing and charging complaints
≤ 0.1%
5
Resolution of billing/ charging complaints within four weeks
100%
6
Application of adjustment to customer's account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
7
Accessibility of call centre/customer care
>= 95%
8...