India, Aug. 21 -- Department of Posts implemented IT Modernization Project 2012 (DOP IT 1.0), a Mission Mode e-governance project, aimed at transforming the Department into a technology driven organization ensuring improved service delivery for customers.
For assessment of progress and challenges of DOP IT 1.0 Project, a mid-term review of the Project was done in 2018 by IIM, Lucknow and final evaluation of the Project was done by an independent third-party evaluator, IIPA (Indian Institute of Public Administration), in 2021. Some of the key findings of the final evaluation are as under -
i. Department achieved Internal Rate of Return (IRR) of 6.33 % after implementation of IT Modernization Project 2012.
ii. The qualitative and quantita...