India, Aug. 31 -- Eternal's food delivery business Zomato has fired around 240 employees as it shuts down its customer support operations in Hyderabad, sources told Inc42.

The move follows a review of the company's customer-support operating model and organisational requirements, the sources added.

Over the past six months, Zomato has moved a larger share of its customer-support work to specialised external partners. Following the closure of the Hyderabad operations, its remaining in-house customer support team will be consolidated in Gurugram, the sources said.

The consolidation is intended to bring the team closer to Zomato's product, technology, analytics, and business functions, they said.

The Economic Times was the first to repor...