Over 35% Of Swiggy Users Try Multiple Services, But Order Frequency Slips
India, July 24 -- More than 35% of Swiggy's transacting users used multiple offerings on its platform during the financial year 2025-26 (FY26), as the foodtech major expanded its presence across food delivery, quick commerce, dining out and newer hyperlocal services.
Swiggy, in its annual report, said engagement across multiple services helped improve user retention, wallet share and the utilisation of its restaurant, merchant, dark-store and delivery networks.
However, the company's overall platform frequency declined to 4.07 orders per user per month in FY26 from 4.43 in the previous year. It stood at 4.48 in FY24.
The decline indicates that the sharp addition of new users did not translate into a corresponding increase in average or...
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